Cancellation and Refund Policy

Last updated: May 14, 2025

HurryUp Cabs is known for its transparency and honesty. Please read our cancellation and refund policy carefully before booking any ride. This helps ensure a smooth and hassle-free experience for both you and our drivers.

Cancellation

Cancellation Policy

• You can cancel your cab booking anytime before the scheduled pick-up by calling our 24/7 customer support at +91 708 112 3339. We offer an easy and flexible cancellation policy.

Cancellation Charges

• Free Cancellation: If no driver or cab details have been shared with you yet, your booking can be cancelled free of charge.
• Paid Cancellation: If you cancel after driver/car details are shared, your advance is non-refundable.
• If the driver waits over 45 minutes and you are unreachable or gave wrong details, cancellation or waiting charges may apply.
• If you cancel after driver confirmation, the advance is non-refundable.
• If the driver cancels, a penalty of ₹500 to ₹1500 is charged to the driver.
• For cancellations due to natural calamities or force majeure, a non-expiring voucher will be issued equal to your advance amount.

Refund Policy

• No Refund After Cab Is Arranged: No refund if you cancel or don’t travel after a driver is arranged.
• Refund If Cab Not Arranged: Full refund if we fail to arrange a cab.
• Service Charge Only: We charge only a minimal booking fee. Full fare is paid directly to the driver.
• Extra Payments: Extra payments to the driver (tips, tolls, etc.) are non-refundable.

Driver Subscription Model

• Drivers pay a monthly subscription for regular bookings (e.g., ₹499).
• If bookings don't reach ₹3,000 value, the subscription carries forward to the next month.
• This policy does not affect passengers.

Extra Km or Waiting Time

• If you travel extra or take more time, you must pay the driver directly.
• We do not refund these extra charges.

No Damages or Compensation

• We are not liable for any loss, damage, or inconvenience during or after the ride.

Subscription Refunds

• Our subscription/service charges are prepaid and non-refundable.
• No auto-deduction system in place.
• For overpayment due to technical errors, contact us at hurryupcabs@gmail.com or call +91 708 112 3339. Refunds (if applicable) processed within 7 to 14 days.

Breakdown During Trip

• If the vehicle breaks down and is not resolved in reasonable time, a voucher equal to the advance will be issued.