Refund Policy

HurryUp aims to provide a smooth and safe booking experience. This Refund Policy explains when you may be eligible for a refund, how refunds are processed, and the situations where refunds may not apply.

1. Overview

Refunds apply only to eligible online payments made through the HurryUp platform. Refund eligibility depends on the booking status, cancellation time, payment method, and the reason for the refund request.

2. Refund Eligibility

You may be eligible for a refund if:

• HurryUp cancels your booking due to driver or vehicle unavailability.
• Your booking is cancelled within the applicable free cancellation period.
• You are charged incorrectly due to a duplicate payment or technical issue.
• The assigned driver does not arrive or the booked service cannot be provided.

3. Cancellation Charges & Refunds

Free cancellation may be available depending on the service and booking type. If you cancel after the free cancellation period or after a driver has been assigned, cancellation charges may apply and the remaining eligible amount, if any, will be refunded.

4. Refund Processing Time

• Approved refunds are processed to the original payment method.
• Refunds are generally completed within 5–7 business days, depending on your payment provider or bank.
• You will receive confirmation via SMS, email, or app notification once your refund has been initiated.

5. Non-Refundable Situations

Refunds may not be available if:

• The booking is cancelled after the free cancellation period.
• The ride or service has already been completed.
• The customer provided incorrect booking details.

6. How to Request a Refund

To request a refund, contact our customer support team with your Booking ID, registered mobile number, and the reason for your request. We will review your request and respond as soon as possible.

7. Contact Us

For refund-related questions or assistance, please contact us: support@hurryupcabs.com or call: +91 708 112 3339.