24×7 Cab Booking
Last updated: 9 September 2025
Welcome to HurryUpCabs. We are committed to protecting the privacy and security of our users' personal information.
HurryUpCabs operates a mobility and transportation platform that connects customers with drivers, vehicle owners, transport operators, and other service providers. Our services include cab bookings, traveller bookings, bus bookings, luxury car rentals, goods transport, construction equipment services, and other related mobility solutions.
This Privacy Policy explains how HurryUpCabs collects, uses, stores, shares, and protects personal information when you visit our website, use our mobile applications, register on our platform, or access our services.
By using our platform, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will obtain it in the appropriate manner.
This policy applies to:
This policy should be read together with our Terms and Conditions, Refund and Cancellation Policy, and other applicable notices.
Depending on how you use our platform, we may collect the following categories of information.
To register and verify drivers, vehicle owners, and business partners, we may collect:
We collect and process only the information reasonably necessary for registration, verification, service delivery, safety, compliance, and other disclosed purposes.
Where eKYC or document verification is available, we may process identity information, driving licence details, vehicle registration information, verification reference numbers, document status, and responses received from authorized verification providers.
Additional identity information, including government-issued identifiers or biometric information, will be collected or processed only where legally permitted, necessary for the stated purpose, and supported by appropriate safeguards and consent where required.
We do not intend to collect more identity information than is necessary for the relevant verification process.
With the relevant device permissions, we may collect location information to:
Location collection may vary depending on whether you are a customer, driver, or partner and which features you use.
Background location access, if required for an enabled driver or trip feature, will be requested and used only as permitted by the operating system, applicable law, and the relevant permissions and disclosures.
You can manage location permissions through your device settings, although disabling them may limit certain features.
We may collect information relating to bookings, payments, refunds, wallet recharges, inquiry purchases, platform fees, and transaction history.
Payments may be processed by third-party payment gateways or financial service providers. We may receive transaction references, payment status, amounts, and related information needed to manage transactions.
We do not intend to store complete payment card details or payment authentication credentials on our own systems unless expressly required and lawfully handled through an appropriate compliant arrangement.
We may process mobile numbers, OTP verification status, login records, device information, and security-related logs to verify accounts, prevent unauthorized access, and protect the platform.
OTP codes are intended for verification and security purposes and should not be shared with other individuals.
When you use our website or applications, we may collect technical information such as:
We use this information to maintain the platform, troubleshoot issues, improve functionality, and detect suspicious activity.
HurryUpCabs may use personal information for the following purposes:
We will not use personal information for materially different purposes without an appropriate lawful basis or additional notice or consent where required.
HurryUpCabs operates a platform that connects customers and service providers. Certain information must be shared to enable a requested service.
When a customer submits or confirms a booking, relevant details may be shared with the assigned driver or service provider, including the customer's name, contact information where necessary, pickup and destination details, booking requirements, and trip information.
For services using an inquiry-purchase model, customer requirements may be presented to eligible partners before purchase. Depending on the platform's workflow, a partner who purchases an inquiry may receive the customer contact details and other information necessary to respond to the request.
Customers should review the relevant booking or inquiry notice to understand how their information will be shared.
Customers may receive relevant driver, vehicle, or service-provider information, such as a driver's name, contact details, vehicle details, or verification status, where necessary to facilitate the requested service.
We may share relevant information with authorized providers that support:
These providers may process information according to their contractual obligations, applicable law, and their respective privacy notices.
We may disclose information when reasonably necessary to comply with applicable laws, court orders, lawful government requests, regulatory requirements, or to establish, exercise, or defend legal claims.
If HurryUpCabs undergoes a merger, acquisition, restructuring, or transfer of business assets, relevant information may be transferred subject to appropriate safeguards and applicable law.
We do not sell personal information to advertisers as a business model. Information may nevertheless be shared with authorized service providers and relevant users when necessary to operate the platform and deliver requested services.
Location access is used to support service matching, pickup coordination, trip tracking, and related features.
Customers may be asked to enable location access when searching for nearby vehicles or requesting a service.
Drivers may need location access during online availability or active trips, depending on the application's functionality. Any background location use will be disclosed through the relevant app permissions and notices.
Location information will not be used beyond the purposes permitted by applicable law and the relevant permissions.
Users may disable location access through device settings. Some features may not function properly without it.
Our website may use cookies or similar technologies to maintain sessions, remember preferences, improve website functionality, analyze performance, and support security.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
If we use analytics or advertising technologies that require consent under applicable law, we will provide the appropriate disclosures and controls.
HurryUpCabs retains personal information only for as long as reasonably necessary for the purposes described in this policy, including account administration, bookings, verification, financial records, dispute resolution, security, and legal compliance.
Retention periods may vary by data category and applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to lawful retention requirements and legitimate documented needs.
Some transaction, verification, or dispute records may need to be retained after an account is closed where required by law.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the system and data involved, these measures may include access controls, authentication, encryption where appropriate, monitoring, backups, and restricted access to sensitive records.
However, no website, application, or electronic transmission can be guaranteed to be completely secure. Users should protect their login credentials and OTPs and report suspected unauthorized access promptly.
Subject to applicable law, you may have the right to:
Some information may need to be retained to meet legal obligations, resolve disputes, prevent fraud, or complete outstanding transactions.
We may need to verify your identity before acting on a request.
HurryUpCabs is not intended to be used independently by children who are not legally permitted to enter into the relevant service arrangements.
We do not knowingly collect children's personal information in violation of applicable law. Where parental consent or another legal authorization is required, we will follow the applicable requirements.
If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
Our platform may contain links to third-party websites, payment services, maps, verification providers, or other external services.
These third parties may have their own privacy policies and data practices. HurryUpCabs is not responsible for the independent privacy practices of third-party services outside our control.
Users should review the relevant third-party privacy notices before providing information directly to those services.
We may send booking confirmations, OTPs, payment updates, verification alerts, service notifications, and important account communications.
Where permitted, we may also send promotional communications about our services.
Users may opt out of promotional communications through available controls or by contacting support. Essential transactional, security, and legally required messages may still be sent.
Some technology or service providers may process or store information outside the state or country in which the user resides.
Where international processing occurs, HurryUpCabs will apply the safeguards and comply with the transfer requirements applicable under relevant law.
Drivers and partners acknowledge that information provided during registration, verification, and service delivery may be used to manage their accounts, assess eligibility for platform access, process payments, facilitate customer bookings, and maintain safety and compliance records.
Relevant driver or vehicle details may be disclosed to customers when necessary for a booking.
Partners are responsible for ensuring that information they submit is accurate and that they are authorized to provide it. They must not misuse customer information obtained through the platform or use it for unauthorized marketing, harassment, or unrelated purposes.
HurryUpCabs may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements.
The revised policy will be published on our official website or application with an updated revision date. Where required by law, we will provide additional notice or seek consent before implementing material changes.
For privacy-related questions, access or correction requests, deletion requests, or complaints regarding personal information, please contact HurryUpCabs through the official contact channels listed on our website.
Company: HurryUpCabs
Website: https://hurryupcabs.com/
Email: Use the official support or privacy email published on our website.
Where required by applicable law, the designated grievance officer's name and contact details will be provided through the appropriate official channel.
This Privacy Policy is intended to operate in accordance with applicable Indian data protection, information technology, consumer protection, and other relevant laws, as applicable to the services and the processing of personal information.
Any rights and obligations under applicable law remain unaffected by this policy.
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