24×7 Cab Booking
Last updated: 9 September 2025
HurryUpCabs provides mobility and transportation services, including cab bookings, traveller bookings, bus bookings, luxury car rentals, goods transport, construction equipment, and other related services.
This Refund and Cancellation Policy explains the terms and conditions applicable to booking cancellations, customer refunds, partner and driver wallet recharges, and eKYC verification fees.
Customers may request cancellation of a booking through the HurryUpCabs app or customer support, subject to the applicable booking terms.
Cancellation charges may apply depending on the booking status, time of cancellation, and circumstances of the case. Any applicable cancellation charges will be communicated to customers according to the booking terms.
Customers may be eligible for a refund in the following circumstances:
Refund eligibility will be determined based on booking records, payment status, service delivery, and applicable laws.
If the customer's registered mobile number is switched off, unreachable, or the customer cannot be contacted at the pickup location, the assigned driver or service provider may attempt to contact the customer using the available contact details.
If the customer remains unreachable after reasonable attempts and the service cannot be completed, the booking may be treated as a customer-related cancellation. Applicable cancellation charges may apply according to the booking terms.
Refunds in such cases will be assessed based on the booking conditions and applicable laws.
If the assigned driver or service provider fails to arrive or provide the confirmed service, and the customer has not caused the failure, the customer may be eligible for a refund of the amount paid for the affected booking.
HurryUpCabs may also assist the customer in finding an alternative service, subject to availability and the customer's consent.
Certain charges may be non-refundable where the service has been provided, the relevant fee has been properly disclosed, or a cancellation charge applies under the agreed booking terms.
No charge will be treated as non-refundable where doing so would violate applicable law or the customer is otherwise entitled to a refund.
Wallet balances recharged by partners and drivers on the HurryUpCabs platform are non-refundable and cannot be withdrawn or transferred back to a bank account or another payment method, except where required by applicable law or where a verified payment error requires a refund.
Wallet balances may be used only for eligible services, platform charges, inquiry purchases, or other permitted transactions according to the applicable platform terms.
Partners and drivers are responsible for checking their selected service category, recharge amount, and applicable charges before completing a transaction.
Any wallet-related payment discrepancy may be reported to customer support for review.
Fees paid by partners or drivers for eKYC, identity verification, driving licence verification, vehicle document verification, or other verification services are non-refundable once the verification process has been initiated, except where required by applicable law or where a verified payment error requires a refund.
Submission of documents or payment of verification fees does not guarantee successful verification or approval.
Rejection of an application, incorrect or incomplete documentation, failure to meet verification requirements, or failure to complete verification due to information supplied by the applicant does not automatically qualify the applicant for a refund.
Where a verification service is not initiated or cannot be provided due to an issue attributable to HurryUpCabs or its verification provider, the case may be reviewed for an appropriate refund or other remedy under applicable law.
If a customer, partner, or driver is charged twice for the same transaction or an incorrect amount is deducted, they may contact customer support with the relevant transaction ID, payment receipt, booking ID, or wallet transaction details.
HurryUpCabs will investigate the issue and process any eligible refund or wallet correction in accordance with applicable law.
Approved refunds will be initiated to the original payment method wherever possible.
The time required for the refunded amount to appear in the customer's or user's account may depend on the bank, payment gateway, or payment service provider. Refunds will be processed within the timeframe required by applicable law and the relevant payment provider's procedures.
To request a refund or report a payment issue, users should contact HurryUpCabs customer support through the app or the official website.
Please provide the following information wherever applicable:
HurryUpCabs may request additional information when reasonably necessary to investigate the request.
HurryUpCabs may review booking records, payment receipts, wallet transaction history, driver or partner communications, and other relevant information before deciding on a refund request.
The decision will be based on the circumstances of the case, the applicable terms, and relevant laws. Users will be informed of the outcome through the available communication channels.
Nothing in this policy limits any consumer or other legal rights that cannot lawfully be excluded or restricted.
HurryUpCabs reserves the right to update or modify this policy from time to time. The updated version will be published on the official website or app, together with the revised effective date.
Users are encouraged to review this policy periodically.
For refund requests, cancellations, wallet-related queries, eKYC fee concerns, or payment disputes, please contact:
HurryUpCabs Customer Support
Website: https://hurryupcabs.com/
Please use the official support channels available on the website or within the app for assistance.
By using the HurryUpCabs platform, users acknowledge that they have had the opportunity to review this Refund and Cancellation Policy and the applicable terms presented at the time of booking, recharge, or verification payment.
