Frequently Asked Questions

You can book a ride directly from our website by entering your pickup and drop locations, selecting a vehicle type, and confirming your trip details.

Yes, you can schedule an outstation, local, or return trip in advance by selecting your preferred date and time during booking.

Yes, our Return Trip service lets you book both your onward and return journey together and save on the overall fare.

You can cancel or modify an upcoming booking from the "My Bookings" section. Cancellation charges may apply depending on how close it is to the pickup time.

We accept cash, UPI, credit/debit cards, and net banking. You can also pay the driver directly at the end of your trip for select services.

Yes, you'll receive a booking confirmation with your driver and vehicle details via SMS and email shortly after your ride is confirmed.

Yes, every driver goes through document verification, background checks, and training before they're allowed to accept rides on our platform.

Once your booking is confirmed, you'll receive your driver's name and contact number so you can coordinate the pickup directly.

If your driver is running late, you'll be notified with an updated arrival time. You can also contact them directly or reach our support team for help.

While we can't guarantee driver availability, you can mention your preference to our support team and we'll try to accommodate it when possible.

After every trip, you'll be prompted to rate your driver and leave feedback, which helps us maintain service quality.

You can apply through our Hire Driver / Franchise page by submitting your details and vehicle documents. Our partner team will reach out to guide you through onboarding.

You'll typically need a valid driving license, vehicle registration, insurance, and identity proof. Our team will confirm the exact requirements for your city.

Partners earn based on completed trips, with transparent per-trip payouts and no hidden deductions. Detailed earning reports are available in your partner account.

Joining requirements vary by partnership type — our team will walk you through any applicable costs during onboarding so there are no surprises.

Our partner support team is available to help with onboarding, payouts, and day-to-day queries — reach out through the Franchise page or your partner dashboard.

You can reach our support team via phone, email, or WhatsApp — all listed in the footer of our website — or use the Contact Us page to send a message directly.

Our support team is available 24/7 to help with bookings, ride issues, and general queries.

You can report an issue from your booking history, or contact support directly with your booking ID so we can look into it quickly.

If you're eligible for a refund, you can request it through our Refund Policy page or by contacting support with your booking details.

You can track your ongoing ride and view driver details from the "My Bookings" section on our website.