Last updated: January 1, 2026
HurryUp aims to offer a flexible and transparent booking experience. This Cancellation Policy explains the cancellation windows, applicable charges, and how cancellations are handled for bookings made through the HurryUp platform.
You may cancel most bookings free of charge within the free cancellation window shown at the time of booking. This window may vary depending on the service type, vehicle category, and how far in advance the booking was made.
If you cancel after a driver has been assigned or has started moving towards the pickup location, a cancellation charge may apply to cover the driver's time and travel. The applicable charge, if any, is shown before you confirm the cancellation.
We may cancel a booking due to driver or vehicle unavailability, safety concerns, or other unforeseen circumstances. In such cases, no cancellation charge is levied, and any amount already paid will be refunded in accordance with our Refund Policy.
If you are not available at the pickup location within a reasonable waiting time after the driver has arrived, the booking may be treated as a no-show and cancelled, and cancellation charges may apply.
Outstation trips, monthly rentals, and pre-scheduled bookings may have different cancellation windows and charges compared to on-demand rides, as shown at the time of booking.
You can cancel a booking directly from the HurryUp app or website, or by contacting our customer support team with your Booking ID and registered mobile number.
Any eligible amount after deducting applicable cancellation charges will be refunded to your original payment method. Please refer to our Refund Policy for processing timelines.
We may update this Cancellation Policy from time to time. Any changes will be published on this page along with the revised "Last Updated" date.
For any questions regarding cancellations, please contact our customer support team at support@hurryupcabs.com or call us at +91 708 112 3339.
